Terms of service

1. Scope

These terms govern all contracts between FutureChamps GmbH, Schenkenstraße 4, 6th floor, 1010 Vienna, Austria, FN 588184 t (“kennt.ai”, “we”) and its customers for the kennt.ai service. kennt.ai is offered exclusively to businesses within the meaning of § 1 Consumer Protection Act (KSchG); it is not offered to consumers. Conflicting terms of the customer do not apply unless we agree to them in writing.

2. The service

kennt.ai regularly asks AI assistants (currently ChatGPT, Gemini, Google AI Mode and Google AI Overviews) the questions defined by the customer, stores the answers as shown in the consumer interfaces and analyses how often and how brands are named, which sources are cited and, if connected, the traffic and leads arriving from AI assistants. The scope of each plan (prompts, engines, markets, projects, features) is described on the pricing page at the time of ordering.

AI answers vary between runs, users, locations and over time, and the providers of the AI engines can change their products at any time. kennt.ai therefore reports measurements with statistical uncertainty. We do not guarantee any particular visibility, ranking, traffic or business result, nor the availability of any third-party AI engine.

3. Account

The customer keeps login details confidential and is responsible for the actions of its users. Each plan includes unlimited user seats for the customer’s own staff and agencies working for it.

4. Free kennt.ai Score and trial

The free kennt.ai Score and the free snapshot are one-off snapshots without any warranty. Free use is limited per day.

The Pro plan can be tested for 7 days. The trial requires a payment card. Unless the customer cancels before the trial ends, it converts automatically into a paid Pro subscription at the price and billing period chosen at sign-up, and the card is charged. Cancelling during the trial costs nothing.

5. Prices and payment

Prices are in euros and exclude VAT. Monthly plans are billed monthly in advance, yearly plans yearly in advance; yearly plans cost 15% less than twelve monthly payments. Payment is made through Stripe. If payment fails, we may suspend the service after a reminder and a grace period of 14 days. We may change prices for future billing periods with at least 30 days’ notice; the customer may then cancel at the end of the current period.

6. Term and cancellation

Monthly plans renew monthly and can be cancelled at any time with effect from the end of the current month. Yearly plans renew for another year unless cancelled before the end of the term. Cancellation is possible in the app or by e-mail to hello@kennt.ai. The right to terminate for good cause remains unaffected.

7. Customer obligations

The customer only tracks questions and brands it may lawfully analyse, does not misuse the service (in particular no attempts to overload, circumvent limits, reverse engineer or resell access without our consent) and complies with the terms of connected services (Google, Slack).

8. Rights of use

The customer receives a non-exclusive, non-transferable right to use the service for the contract term. The customer may use reports, exports and briefs freely within its business. All rights in the software remain with kennt.ai. Customer data remains the customer’s.

9. Availability and support

We aim for high availability but do not guarantee a specific uptime unless agreed in writing. Maintenance is announced where possible. Support is provided by e-mail.

10. Liability

We are liable without limitation for intent and gross negligence and for personal injury. For slight negligence we are liable only for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract and in total to the fees paid by the customer in the 12 months before the damaging event. Liability for lost profit, indirect damage and the loss of data that the customer could have prevented by reasonable backups is excluded to the extent permitted by law. We are not liable for the content of AI answers produced by third-party AI engines.

11. Data protection

Where we process personal data on behalf of the customer, the data processing agreement applies and forms part of these terms. Details are in the privacy policy.

12. Confidentiality

Both parties keep the other party’s confidential information secret during and for three years after the contract.

13. Changes to these terms

We may change these terms with at least 30 days’ notice by e-mail. If the customer does not object within that period, the changes apply; we will point this out in the notice. If the customer objects, either party may terminate at the time the changes take effect.

14. Final provisions

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction is the competent court in Vienna, Inner City. Should a provision be invalid, the remaining provisions stay in force. The German version of these terms prevails.