Who does AI recommend for Mobile plans in the US?
76 AI answers to 18 customer questions in ChatGPT, Gemini, Google AI Mode and AI Overviews.
First measurement · 9 Nov 2026 · weekly from 16 Nov
T-Mobile and Verizon are tied at the top.
The ranking
- 1T-Mobile88%
- 2Verizontied86%
- 3AT&Ttied84%
- 4Mint Mobile48%
- 5Visibletied45%
- 6US Mobiletied44%
- 7Cricket Wireless18%
- 8Consumer Cellulartied16%
- 8Tellotied16%
- 10Metro by T-Mobiletied14%
- 11Boost Mobiletied6%
- 12Google Fitied5%
- 13Straight Talktied4%
- 14Spectrum Mobiletied1%
Dot = measured share, bar = 95% range. Effective sample: n = 32.
Every AI has its own favourite
Same questions, four AIs: how often each one names the brands. Highlighted: each AI's favourite.
| Brand | ChatGPT | Gemini | AI Mode | AI Overviews |
|---|---|---|---|---|
| T-Mobile | 79% | 84% | 89% | 95% |
| Verizon | 84% | 84% | 89% | 89% |
| AT&T | 74% | 84% | 89% | 89% |
| Mint Mobile | 37% | 53% | 42% | 58% |
| Visible | 26% | 37% | 63% | 53% |
| US Mobile | 37% | 42% | 47% | 53% |
| Cricket Wireless | 5% | 16% | 32% | 21% |
| Consumer Cellular | 11% | 16% | 16% | 21% |
| Tello | 11% | 16% | 16% | 21% |
| Metro by T-Mobile | 5% | 21% | 11% | 21% |
| Boost Mobile | 5% | 5% | – | 11% |
| Google Fi | – | 11% | 11% | – |
| Straight Talk | – | – | 5% | 11% |
| Spectrum Mobile | 5% | – | – | – |
Each AI gives about a quarter of the answers: differences below roughly 20 points may be chance.
All 18 questions and who AI names
Search a question or pick a brand: where is it named, where is it missing?
18 of 18 questions
Which wireless carrier is the best in the US?
- AT&T4/4
- Mint Mobile4/4
- T-Mobile4/4
- Verizon4/4
- Visible4/4
- Consumer Cellular2/4
- Cricket Wireless2/4
- US Mobile2/4
- Google Fi1/4
- Metro by T-Mobile1/4
- Tello1/4
Which carrier has the best 5G coverage?
- AT&T4/4
- T-Mobile4/4
- Verizon4/4
- Metro by T-Mobile1/4
- Mint Mobile1/4
- US Mobile1/4
- Visible1/4
Which carrier has the best coverage in rural areas?
- AT&T4/4
- T-Mobile4/4
- Verizon4/4
- Cricket Wireless3/4
- Visible3/4
- US Mobile2/4
Which phone carrier has the best customer service?
- AT&T4/4
- Consumer Cellular4/4
- Mint Mobile4/4
- T-Mobile4/4
- Verizon4/4
- US Mobile2/4
- Cricket Wireless1/4
- Google Fi1/4
- Straight Talk1/4
- Visible1/4
Which carrier has the fastest mobile data?
- AT&T4/4
- T-Mobile4/4
- Verizon4/4
- Mint Mobile1/4
- US Mobile1/4
- Visible1/4
Which carrier is most reliable in big cities?
- AT&T4/4
- T-Mobile4/4
- Verizon4/4
- Metro by T-Mobile3/4
- Mint Mobile1/4
- US Mobile1/4
- Visible1/4
Which carrier has the fewest dropped calls?
- AT&T4/4
- T-Mobile4/4
- Verizon4/4
- Cricket Wireless2/4
- Mint Mobile2/4
- Visible2/4
Which wireless carrier has the fewest complaints?
- AT&T4/4
- Consumer Cellular4/4
- T-Mobile4/4
- Verizon4/4
- Mint Mobile3/4
- Google Fi1/4
- Metro by T-Mobile1/4
- Spectrum Mobile1/4
- US Mobile1/4
Number = answers naming the brand out of all answers to this question. There are few per question: a direction, not a ranking.
The pages AI cites most
- cnet.comin 14 of 76 answers
- reddit.comin 13 of 76 answers
- tomsguide.comin 13 of 76 answers
- jdpower.comin 12 of 76 answers
- t-mobile.comin 12 of 76 answers
- usmobile.comin 12 of 76 answers
- facebook.comin 10 of 76 answers
- gojimobile.comin 9 of 76 answers
Share of answers with sources that cite the page.
A real answer
Which phone plan is cheapest for a single line?
Named, in this order:
1. US Mobile 2. Tello 3. Mint Mobile 4. Visible 5. Verizon 6. T-Mobile 7. AT&T
Which wireless carrier is the best in the US?
Named, in this order:
1. T-Mobile 2. Verizon 3. AT&T 4. Mint Mobile 5. Tello 6. Visible 7. Consumer Cellular 8. Cricket Wireless
Which phone carrier has the best customer service?
Named, in this order:
1. AT&T 2. T-Mobile 3. Verizon 4. Consumer Cellular 5. Google Fi 6. Mint Mobile 7. Visible 8. Cricket Wireless
Which prepaid plan is best?
Named, in this order:
1. Verizon 2. T-Mobile 3. AT&T 4. US Mobile 5. Tello 6. Mint Mobile 7. Visible 8. Straight Talk
How strong is the leader in other industries?
Share of answers naming each industry's leader.
- CRM softwareHubSpot93%
- Mobile plansT-Mobile88%
- Online brokersFidelity86%
- Accounting & taxQuickBooks75%
- Home internetAT&T Fiber69%
- Car insuranceState Farm65%
- E-bikesAventon55%
- NeobanksSoFi53%
- Travel bookingExpedia47%
- Fashion onlineASOS44%
Is your brand in it, or missing?
Measure what AI says about you: 50 questions of your own, four engines, free for good.
Data wrong or a brand missing? Write to us: hello@kennt.aiHow we measure
Per industry, 50 questions the way customers ask them, without brand names. Each question goes to ChatGPT, Gemini, Google AI Mode and AI Overviews every three days, logged out, from the country measured, in its language.
Visibility = share of answers that name a brand. Answers to the same question are related; the 95% range accounts for that.
"Tied" means two brands' ranges overlap, so the difference may be chance. We only show a change from last week when the ranges don't overlap.
Full methodology